And the red-faced United may now use the video in customer service training….
Tags: bad customer service, Embarrassing, United Airlines, Videos
Archive for the ‘YouTube’ Category
A PR nightmare for United Airlines: They broke his Taylor guitar and wouldn’t fix it. Now Dave Carroll’s musical revenge video is viral.
On July - 9 - 2009
Video: A Bernie Madoff inspired song
On January - 8 - 2009
Gumby and other classics getting YouTubed
On February - 12 - 2007
Full length classic TV shows including Gumby and I Spy are making their way to YouTube:
The Mountain View, Calif., company signed an agreement to post more than 4,000 hours of video content provided by Digital Music Group Inc., an online distributor of independently owned music, TV and film catalogs. Under the deal, YouTube will also use a filtering technology to identify songs for which Digital Music controls the rights that are being used without authorization in videos on the site. Digital Music Group then can be compensated for them.
Digital Music Group, Sacramento, Calif., will receive an undisclosed portion of revenue from ads that YouTube shows on the Web pages featuring its video and music programming, which will be free to users when it becomes available in the coming weeks.
The deal is among the first that gives users free access to full-length commercial television shows through YouTube. TV companies such as CBS Corp. post video from shows on YouTube, but it is generally limited to short clips. In addition, the pact marks a further development in YouTube’s efforts to generate ad revenue, as YouTube typically doesn’t display ads on the "watch" pages where the videos actually play, something it will do with the Digital Music Group content.
Google’s YouTube in Deal To Air Classic TV Shows – Wall Street Journal
YouTube gonna share the wealth with its users
On January - 29 - 2007
YouTube content providers are gonna get to share the wealth as the company prepares to compensate them for their contributions:
Chad Hurley, co-founder of YouTube, said Saturday that the wildly successful site will start sharing revenue with its millions of users.
Hurley, who along with the site’s co-founders sold YouTube to Google for $1.65 billion in November, said one of the major innovations the site is working on is a way to allow users to be paid for content.
"We are getting an audience large enough where we have an opportunity to support creativity, to foster creativity through sharing revenue with our users," Hurley said at the World Economic Forum. "So in the coming months, we are going to be opening that up."
YouTube to Share Revenue With Users – AP via Washington Post
UTube v YouTube: the legal complaint
On November - 3 - 2006
Yesterday we noted that tube machine manufacturer Universal Tube, with the website UTube.com was so inundated with web traffic meant for YouTube.com that it filed suit against the company. TheSmokingGun.com has the complaint. Bandwidth now costs the company $2500 a month, up from $100 before the traffic crush, servers are crashing around them and they’re attracting those who "are not the kinds of visitors that Plaintiff wants at its website.". From The Smoking Gun:
These unwanted visitors, the lawsuit notes, "often fill Plaintiff’s sales request form…in a vulgar and belligerent manner." Three amusing examples of such correspondence to utube.com were included as an exhibit to the company’s complaint, an excerpt of which you’ll find below. The lawsuit also lists some of the larger site’s sketchier offerings, including clips on torture, tampon, and pubic hair fetishes. Universal Tube, which has used the utube.com address since 1996, wants the video site (which was purchased last month by Google) to cease using its web address, among other things. Though we’d guess that Universal Tube, which says that it is "committed to being the number one supplier of used tube and pipe mills and rollform machinery in the world," would settle for a bit less. Say, like giving up its url for seven figures.
Utube.com v. YouTube.com – The Smoking Gun
UTube v YouTube: small firm getting crushed by too much traffic
On November - 2 - 2006
Pity Ohio machine maker Universal Tube. Their website UTube.com has been getting crushed under the weight of millions of misdirected traffic hits from YouTube.com, and they’re not happy. They’ve had to move their site five times to keep up with the number of surfers they’re now getting and have even had to shut it down for several days. So they’re suing, asking YouTube.com to stop using that name (like that’s gonna happen), or to pay Universal’s cost for setting up a new domain. They say the’ve lost business because its customers have had site access difficulties.
"We were there first by 10 years," [Ralph] Girkins said. [Universal Tube's president].
The confusion took off a couple of months ago, Girkins said. The company, with just 17 employees, got 68 million hits on its site in August, making it one of the most popular manufacturing Web sites.
The site shut down in early October just before Google Inc. announced plans to buy YouTube for $1.65 billion. It took several days before it was back up.
Ohio company with similar-sounding Web site sues YouTube – AP via Mercury News
