Dell had lots of news this evening. They warned. Kevin Rollins is out. And Michael Dell is coming back. The stock got an after hours bump on the excitement of Dell’s return. But really, will that change anything? We kinda doubt it.
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Appreciate your perspective about nothing changing, but any leadership change does change the dynamics within a company and its approach to the market, even if the market and situation do not change.
At a minimum, I think its fair to say at this point with Michael as CEO, he is energized and determined and so is the organization. We will show the world that when Dell is focused on building success, there is no one better at it than us.
Dell’s direct model and 1:1 relationships with customers should not be underestimated and we are going to show what this means by providing the best customer experience, building a strong global services business and ensuring our products deliver the best long-term customer value.
We are looking to lead the technology industry for the long-term; to be known as a successful company with strong operating and financial performance; and, our customers are going to rave about the Dell customer experience.
For some additional perspective, you might want to check this out:
http://direct2dell.com/one2one/archive/2007/01/31/5481.aspx